Help and frequently asked questions

Can I use my Blackberry/iPhone to complete the form?

Yes, the form is compatible for use with your Blackberry or iPhone.

What happens if I don't know my 'X' number?

You can still register on-line, it just means your data from previous visits will not default into the fields.

I don't have my GP details

These are important to ensure test results etc can be communicated back in a timely manner.

Where can I find my NHS number?

This is a unique 10 digit string of numbers, displayed in a 3-3-4 format (eg: 943 476 5919). It is found on your NHS medical card or on any communication you have had from your NHS Trust. Some older medical cards include an old-style NHS number which consists of both numbers and letters. Having an old style NHS number will not affect any NHS care provided, however you can find out your 10 digit NHS Number by either contacting your registered GP or your local Primary Care Trust (PCT).

Are my personal details safe?

We keep your details on a secured server behind a firewall. When you enter your information, we encrypt that information using secure socket layer technology (SSL). HCA is fully committed to compliance with Data Protection legislation and medical confidentiality guidelines.

Why do I need to provide insurance details for each visit?

The contract is between you and your insurance company. It confirms to the Hospital you are insured and gives us consent to bill your insurers and it also confirms that there is no change in circumstance.

Why must I re-register each time I visit?

HCA class each visit as a unit and we are required by law to register patients for each visit to our facilities. The hospital must hold a record of information relevant to each specific visit irrespective of if you are self-paying or insured. As an insured patient your authorisation is on a specific time frame and may change with subsequent visits.

Can my account not be set as 'recurring' if I am attending for more than one appointment?

No. 'Recurring' status can only be issued to long term visits such as Dialysis or Physiotherapy, as authorisation is issued by the insurance company at the beginning of a long term treatment plan.